Refunds & Shipping
Refund Policy
Most merchandise items are returnable. Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Print on demand items are final sale and are unable to be returned.
To complete your return, please send your merchandise here with a receipt or proof of purchase:
What’s the return address?
Please do not send your purchase back to the manufacturer.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, please contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at (what’s the email address for returns?)
Exchanges (if applicable):
If you need to exchange it for the same item, send us an email at (what’s the email address for returns?)
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
1. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:
Standard (5-8 business days)
0.2lb - 1.5lb = $6.00
1.6lb - 4.5lb = $10.00
4.6lb - 5.5lb = $15.00
5.6lb - 20lb = $17.00
$100 and up = Free
0.2lb - 1.5lb = $6.00
1.6lb - 4.5lb = $10.00
4.6lb - 5.5lb = $15.00
5.6lb - 20lb = $17.00
$100 and up = Free
International Shipping
International Standard (2-4 weeks)
$0.50 - $75.00 = $25.00
$76.00 - $100.00 = $35.00
$101.00 and up = $50.00
$0.50 - $75.00 = $25.00
$76.00 - $100.00 = $35.00
$101.00 and up = $50.00
2. PROCESSING TIME
Orders are processed within 5-10 business days excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us at (what’s the email address for returns?)
4. RETURNS
Returns will be accepted within 30 days from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit 2ofswords.com/valhalladsp/refund-policy
5. DELAYED ORDERS
In this case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for item's status.
6. DAMAGED ORDERS
Valhalla and 2 of Swords, LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier.
7. CONTACT
For questions about this shipping policy, contact:
Email: (what’s the email address for returns?)
Email: (what’s the email address for returns?)